Certifications

Renewal for Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate

If you have this certification and it will expire within six months, you’re eligible to renew. Show that you’ve kept current with the latest updates by passing the renewal assessment. You can also prepare to renew with the curated collection of learning modules.

Important

The English language version of this renewal assessment was updated on January 9, 2026. Localized versions take approximately three weeks after this date to become available.

Skills measured in renewal assessment:

  • Create powerful customer experiences for organizations with Dynamics 365 apps
  • Get started with Dynamics 365 Sales
  • Manage leads with Dynamics 365 Sales
  • Manage opportunities with Dynamics 365 Sales
  • Boost sales performance with Microsoft 365 Copilot for Sales
  • Create emails in Dynamics 365 Customer Insights - Journeys
  • Build journeys with Dynamics 365 Customer Insights - Journeys

Job role: business-analyst functional-consultant

Go to Learn Profile

Prepare for the renewal assessment

  • 45 min
  • Collection

Use this collection of learning modules to help you prepare for the Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate renewal assessment.

 

Renewal assessment resources