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SLA table/entity reference (Microsoft Dynamics 365 Customer Service)

Contains information about the tracked service-level KPIs for cases that belong to different customers.

Note

The Microsoft Dynamics 365 Customer Service SLA table extends the Microsoft Dynamics 365 SLA table.

Customized columns/attributes

Microsoft Dynamics 365 Customer Service modifies the definition of columns/attributes defined in other solutions. Listed by SchemaName.

ObjectTypeCode

Changes from ObjectTypeCode (Microsoft Dataverse)

ObjectTypeCode Choices/Options

Value Label
10115 Flow Session Binary
10116 ProcessStageParameter
10117 Saving Rule
10118 Tag
10119 Tagged Flow Session
10120 Tagged Process
10121 Workflow Metadata
10122 Work Queue
10123 Work Queue Item
10124 Desktop Flow Binary
10125 Flow Aggregation
10126 Flow Log
10127 Flow Run
10128 Approval Process
10129 Approval Stage Approval
10130 Approval Stage Condition
10131 Approval Stage Intelligent
10132 Approval Stage Order
10133 Action Approval Model
10134 Approval
10135 Approval Request
10136 Approval Response
10137 Approval Step
10138 Await All Action Approval Model
10139 Await All Approval Model
10140 Basic Approval Model Data
10150 Connection Reference
10151 Knowledge Source Consumer
10152 Knowledge Source Profile
10153 UnstructuredFileSearchEntity
10154 UnstructuredFileSearchRecord
10155 UnstructuredFileSearchRecordStatus
10156 DVFileSearch
10157 DVFileSearchAttribute
10158 DVFileSearchEntity
10159 DVTableSearch
10160 DVTableSearchAttribute
10161 DVTableSearchEntity
10162 AICopilot
10163 AIPluginAuth
10164 AI Plugin Conversation Starter
10165 AI Plugin Conversation Starter Mapping
10166 AI Plugin Governance
10167 AI Plugin Governance Extended
10168 AIPluginOperationResponseTemplate
10169 AIPluginTitle
10170 SideloadedAIPlugin
10171 AIPlugin
10172 AIPluginExternalSchema
10173 AIPluginExternalSchemaProperty
10175 AIPluginOperation
10176 AIPluginOperationParameter
10177 AIPluginUserSetting
10179 AI Configuration Search
10181 AI Document Template
10182 AI Event
10183 AI Model Catalog
10185 AI Builder Feedback Loop
10186 AI Form Processing Document
10188 AI Object Detection Label
10189 AI Object Detection Bounding Box
10190 AI Object Detection Image Mapping
10192 AI Builder Dataset
10193 AI Builder Dataset File
10194 AI Builder Dataset Record
10195 AI Builder Datasets Container
10196 AI Builder File
10197 AI Builder File Attached Data
10198 AI Evaluation Configuration
10199 AI Evaluation Metric
10200 AI Evaluation Run
10201 AI Optimization
10202 AI Optimization Private Data
10203 AI Test Case
10204 AI Test Case Document
10205 AI Test Case Input
10206 AI Test Run
10207 AI Test Run Batch
10208 Help Page
10209 Tour
10210 BotContent
10225 Comment
10226 Governance Configuration
10227 Fabric AISkill
10228 App Insights Metadata
10229 Dataflow Connection Reference
10230 Schedule
10231 Dataflow Template
10232 Dataflow DatalakeFolder
10233 Data Movement Service Request
10234 Data Movement Service Request Status
10235 DMS Sync Request
10236 DMS Sync Status
10237 Knowledge Asset Configuration
10238 Module Run Detail
10239 QnA
10240 Salesforce Structured Object
10241 Salesforce Structured QnA Config
10242 Workflow Action Status
10243 Allowed MCP Client
10244 FederatedKnowledgeCitation
10245 FederatedKnowledgeConfiguration
10246 FederatedKnowledgeEntityConfiguration
10247 FederatedKnowledgeMetadataRefresh
10248 IntelligentMemory
10249 Knowledge FAQ
10250 Form Mapping
10251 Copilot Interactions
10252 PDF Setting
10253 Activity File Attachment
10254 Teams chat
10255 Service Configuration
10256 SLA KPI
10257 Integrated search provider
10258 Knowledge Management Setting
10259 Knowledge Federated Article
10260 Knowledge Federated Article Incident
10261 Search provider
10262 Knowledge Article Image
10263 Knowledge Configuration
10264 Knowledge Interaction Insight
10265 Knowledge Search Insight
10266 Favorite knowledge article
10267 Knowledge article language setting
10268 Knowledge Article Attachment
10270 Knowledge Article Template
10271 Knowledge search personal filter config
10272 Knowledge search filter
10274 msdyn_historicalcaseharvestbatch
10275 msdyn_historicalcaseharvestrun
10276 Interim Update Knowledge Article
10277 Knowledge Article Custom Entity
10278 Knowledge Harvest Job Record
10279 Attribute Cluster Config
10280 Entity Cluster Configuration
10281 SupportUserTable
10282 FxExpression
10283 Function
10284 Plug-in
10285 PowerfxRule
10286 Planner Business Scenario
10287 Planner Sync Action
10288 MCPServer
10289 MCPTool
10290 ToolingGateway
10291 ToolingGatewayMCPServer
10292 Email Address Configuration
10293 Ms Graph Resource To Subscription
10294 Virtual Entity Metadata
10295 Background Operation
10296 Report Parameter
10297 MobileOfflineProfileExtension
10298 MobileOfflineProfileItemFilter
10299 TeamMobileOfflineProfileMembership
10300 UserMobileOfflineProfileMembership
10301 OrganizationDataSyncSubscription
10302 OrganizationDataSyncSubscriptionEntity
10303 OrganizationDataSyncSubscriptionFnoTable
10304 OrganizationDataSyncFnoState
10305 OrganizationDataSyncState
10306 ArchiveCleanupInfo
10307 ArchiveCleanupOperation
10308 BulkArchiveConfig
10309 BulkArchiveFailureDetail
10310 BulkArchiveOperation
10311 BulkArchiveOperationDetail
10312 EnableArchivalRequest
10313 MetadataForArchival
10314 ReconciliationEntityInfo
10315 ReconciliationEntityStepInfo
10316 ReconciliationInfo
10317 RetentionCleanupInfo
10318 RetentionCleanupOperation
10319 RetentionConfig
10320 RetentionFailureDetail
10321 RetentionOperation
10322 RetentionOperationDetail
10323 RetentionSuccessDetail
10324 CertificateCredential
10325 Notification
10326 User Rating
10329 Insights Store Virtual Entity
10330 RoleEditorLayout
10333 App Action
10334 App Action Migration
10335 App Action Rule
10338 Card
10339 Card State Item
10342 Entity link chat configuration
10343 Agent Feed Item
10344 Agent Memory
10345 Agent Task
10346 SharePoint Managed Identity
10347 AI Insight Card
10348 AI Skill Config
10349 Suggested Action
10350 Suggested Action Criteria
10351 Data Workspace
10352 Plan
10353 Plan Artifact
10354 Plan Attachment
10355 Rich Text Attachment
10356 Custom Control Extended Setting
10357 Timeline Pin
10358 Virtual Connector Data Source
10359 Virtual Table Column Candidate
10361 PM Analysis History
10362 PM Business Rule Automation Config
10363 PM Calendar
10364 PM Calendar Version
10365 PM Inferred Task
10366 PM Process Extended Metadata Version
10367 PM Process Template
10368 PM Process User Settings
10369 PM Process Version
10370 PM Recording
10371 PM Simulation
10372 PM Tab
10373 PM Template
10374 PM View
10375 Analysis Component
10376 Analysis Job
10377 Analysis Override
10378 Analysis Result
10379 Analysis Result Detail
10380 Solution Health Rule
10381 Solution Health Rule Argument
10382 Solution Health Rule Set
10383 Power BI Dataset
10384 powerbidatasetapdx
10385 Power BI Mashup Parameter
10386 Power BI Report
10387 powerbireportapdx
10388 File Upload
10389 AppEntitySearchView
10390 MainFewShot
10391 MakerFewShot
10392 SearchAttributeSettings
10393 SearchCustomAnalyzer
10394 SearchRelationshipSettings
10395 SearchResultsCache
10396 Search Telemetry
10397 TextDataRecordsIndexingStatus
10398 ViewAsExampleQuestion
10399 CopilotExampleQuestion
10400 CopilotGlossaryTerm
10401 CopilotSynonyms
10402 Site Component
10403 Site
10404 Site Language
10405 Power Pages Site Published
10406 Site Source File
10409 External Identity
10410 Invitation
10411 Invite Redemption
10412 Portal Comment
10413 Setting
10414 Multistep Form Session
10418 Ad Placement
10419 Column Permission
10420 Column Permission Profile
10421 Content Snippet
10422 Basic Form
10423 Basic Form Metadata
10424 List
10425 Table Permission
10426 Page Template
10427 Poll Placement
10428 Power Pages Core Entity DS
10429 Publishing State
10430 Publishing State Transition Rule
10431 Redirect
10432 Shortcut
10433 Site Marker
10434 Site Setting
10435 Web File
10436 Multistep Form
10437 Multistep Form Metadata
10438 Form Step
10439 Web Link
10440 Web Link Set
10441 Web Page
10442 Web Page Access Control Rule
10443 Web Role
10444 Website
10445 Website Access
10446 Website Language
10447 Web Template
10454 Power Pages Scan Report
10455 PowerPagesDDOSAlert
10456 Power Pages Log
10457 PowerPagesManagedIdentity
10458 Power Pages Site AI Feedback
10464 Catalog Submission Files
10465 Package Submission Store
10466 indexedtrait
10467 processor registration
10468 signal
10469 signal registration
10470 trait
10471 trait registration
10472 List Operation
10473 Marketing Form Display Attributes
10474 Database Version
10475 Upgrade Run
10476 Upgrade Step
10477 Upgrade Version
10478 Activity monitor
10479 Originating Queue Mapping
10481 Unified Routing Setup Tracker
10482 Available Times
10483 Available Times Data Source
10484 resource group data source
10485 Virtual Resource Group Resource
10486 Migration tracker
10487 Asset Category Template Association
10488 Asset Template Association
10489 Customer Asset
10492 Customer Asset Attachment
10493 Customer Asset Category
10494 Functional Location
10495 Functional Location Type
10496 Location Template Association
10497 Functional Location Type Template Association
10498 Property Definition
10499 Property Asset Association
10500 Property Location Association
10501 Property Log
10502 Property Template Association
10503 Template For Properties
10504 Warranty
10511 IoT Alert
10512 IoT Device
10513 IoT Device Category
10514 IoT Device Command
10515 IoT Device Command Definition
10516 IoT Device Data History
10517 IoT Device Property
10518 IoT Device Registration History
10519 IoT Device Visualization Configuration
10520 IoT Field Mapping
10521 IoT Property Definition
10522 IoT Provider
10523 IoT Provider Instance
10524 IoT Settings
10527 IoT Alert to Case Process
10529 Playbook Callable Context
10530 Playbook activity
10531 Playbook activity attribute
10532 [DEPRECATED] Playbook category
10533 Playbook
10534 [DEPRECATED] Playbook template
10536 admin_settings_entity
10537 Collab Space Team Association
10538 CRM Activity Mapping
10539 CRM Connection
10540 Derived insights related entity
10541 Entity derived insights
10542 External CRM
10543 External Record
10544 Lead Intelligence Insight
10545 Lead Intelligence Insight Entity Link
10546 msdyn_rawinsight
10547 msdyn_rawinsightentitylink
10548 Tagged Record
10549 Copilot for Sales customer list
10550 msdyn_vivaentitysetting
10551 msdyn_vivaorgextensioncred
10552 msdyn_vivaorgsetting
10553 msdyn_vivausersetting
10554 Activity Mapping
10555 Sales Copilot Email Insight
10556 Sales Copilot Insight
10557 Sales Copilot Insight Card State
10558 Sales Copilot Job Status
10559 Sales Copilot Knowledge Base
10560 Org level settings for Sales Copilot apps
10561 Sales Copilot User Setting
10562 App profile
10563 Application Extension
10564 Application Tab Template
10565 App profile role mapping
10566 Notification Field
10567 Notification Template
10568 Session Template
10569 Template Parameter
10575 Channel Integration Framework v1.0 Provider
10576 Notification Field (Deprecated)
10577 Notification Template (Deprecated)
10578 App Parameter Definition (Deprecated)
10579 Session Templates (Deprecated)
10580 Application Tab Template (Deprecated)
10581 Parameter (Deprecated)
10582 Template Tag (Deprecated)
10583 Application Type (Deprecated)
10592 Channel Integration Framework v2.0 Provider
10594 Conversation Data (Deprecated)
10595 KPI Event Data
10596 KPI Event Definition
10597 Session Data (Deprecated)
10598 Session Participant Data (Deprecated)
10599 Channel Definition
10600 Channel Definition Consent
10601 Channel Definition Locale
10602 Channel Instance
10603 Channel Instance Account
10604 Channel Message Attachment
10605 Channel Message Context Part
10606 Channel Message Part
10607 Consuming Application
10608 msdyn_DefExtendedChannelInstance
10609 msdyn_DefExtendedChannelInstanceAccount
10610 Productivity pane configuration
10611 Pane tab configuration
10612 Pane tool configuration
10614 Script
10615 Script step
10617 Action Input Parameter
10618 Action Output Parameter
10619 Macro Action Template
10620 Macro Solution Configuration
10621 Macro Connector
10622 Macro Run History
10623 Parameter definition
10626 Adaptive Card Configuration
10627 Smartassist configuration
10629 Read Tracker
10630 Read tracking enabled information
10631 Microsoft Teams Graph resource Entity
10632 msdyn_msteamssetting
10633 msdyn_msteamssettingsv2
10634 Microsoft Teams Collaboration entity
10635 Teams Dialer Admin settings
10636 Teams Contact Suggestion by AI
10637 Contact suggestion rule
10638 Contact suggestion ruleset
10639 Microsoft Teams chat association entity
10640 Microsoft Teams chat suggestion
10641 Hierarchy Configuration
10642 Microsoft Orgchart node entity
10643 Forecast Manual Adjustment History
10644 Distributed Lock
10645 Entity Delta Change
10646 File Upload Status Tracker
10647 Forecast
10648 Forecast Configuration
10649 Forecast definition
10650 Forecasting Cache
10651 Forecast Insights
10652 Forecast
10653 Forecast Prediction Data
10654 Forecast Prediction Status
10655 Forecast recurrence
10656 Recompute Tracker
10657 Forecast Recurrence
10658 ShareAs Configuration
10659 Customer email communication
10660 GDPRData
10661 ODOSFeatureMetadata
10662 ODOSMetadata
10663 Recurring Sales Action
10664 Recurring Sales Action V2
10665 msdyn_relationshipinsightsunifiedconfig
10666 siconfig
10667 SI Key Value Config
10668 Usage Metric
10669 Action Card Regarding
10670 Action Card Role Setting
10671 EntityRankingRule
10672 flowcardtype
10673 salesinsightssettings
10674 Action Card Usage
10675 Action Card Usage Aggregation
10676 Auto Capture Rule
10677 Auto Capture Settings
10678 UntrackedAppointment
10679 Suggested Activity
10680 Suggested Activity Data Source
10681 Suggested Contact
10682 Suggested Contacts Data Source
10683 Notes analysis Config
10684 icebreakersconfig
10685 dealmanageraccess
10686 Deal manager settings
10687 Account KPI Item
10688 Activity Analysis CleanUp State
10689 Relationship Analytics Config
10690 Contact KPI Item
10691 Daily Kpis for account
10692 Daily kpis for contact
10693 Daily kpis for lead
10694 Daily kpis for Opportunity
10695 Lead KPI Item
10696 Most Contacted
10697 Most Contacted By
10698 Opportunity KPI Item
10699 Relationship Analytics Metadata
10700 Similar entities feature importance
10701 wkwcolleaguesforcompany
10702 wkwcolleaguesforcontact
10703 wkwconfig
10704 Attribute Influence Statistics
10705 Prediction Computation Operation
10706 Prediction Model Status
10707 Prediction Scheduled Operation
10708 Predictive Model Score
10709 Predictive Score
10710 Predictive Scoring Sync Status
10711 Real Time Scoring
10712 Real Time Scoring Operation
10713 Submodel Definition
10714 Time spent in BPF
10715 Training Result
10716 OpportunityModelConfig
10717 LeadModelConfig
10718 ModelPreviewStatus
10719 Profile Album
10720 Post Configuration
10721 Post Rule Configuration
10722 Wall View
10723 Filter
10724 Customer Voice alert
10725 Customer Voice alert rule
10726 Customer Voice user activity
10727 Customer Voice survey email template
10728 Customer Voice file response
10729 Customer Voice localized survey email template
10730 Customer Voice Log
10731 Customer Voice project
10732 Customer Voice survey question
10733 Customer Voice survey question response
10734 Customer Voice satisfaction metric
10735 Customer Voice Satisfaction Metric Aggregate
10736 Customer Voice Satisfaction Metric Survey Mapping
10737 Shorturl
10738 Customer Voice survey
10739 Customer Voice survey invite
10740 Customer Voice survey invite summary
10741 Customer Voice survey reminder
10742 Customer Voice survey response
10743 Customer Voice unsubscribed recipient
10744 Customer Service Key Value Configuration
10745 AddToCalendar style
10746 basestyle
10747 Button style
10748 Code style
10749 Column style
10750 Content Block
10751 Divider style
10752 General styles
10753 imagestyle
10754 Layout Style
10755 QR code style
10756 Text style
10757 Video style
10758 App state
10759 CSAdminConfig
10760 Product Map
10761 Custom API Ruleset Configuration
10762 Decision contract
10763 Decision rule set
10764 Rulesetentitymapping
10765 Routing diagnostic item
10766 Routing diagnostic
10767 Template Context Variable
10768 Template Rule Set
10769 Template Variable Batch Operation
10771 Inbox card configuration
10772 Inbox Configuration
10773 Inbox Entity Configuration
10774 Inbox Personalized Configuration
10775 App Profile Copilot Configuration
10776 Swarm
10777 Swarm participant
10778 Swarm participant rule
10779 Swarm role
10780 Swarm skill
10781 Swarm template
10782 Autonomous case creation and update rules
10783 CHT App Profile Configuration
10784 Entity Attachment
10785 Time Tracker
10786 Customer feedback survey
10787 Customer feedback survey invite
10788 Customer feedback survey response
10789 msdyn_surveyconfig
10790 Survey setting
10791 Entity Attribute Prediction Rule
10792 Email Sentiment
10793 Agent Configuration
10794 Autonomous Agent Entity Mapping
10795 Autonomous Profile
10796 Rollout Plan
10797 Master Entity Routing Configuration
10798 Routing Rule Set Setting
10799 Assignment Configuration
10800 Assignment Configuration Step
10801 Capacity Profile
10802 msdyn_globalrulesetconfiguration
10803 Last Agent
10804 Overflow Action Config
10805 Preferred Agent
10806 Preferred Agent Customer Identity
10807 Preferred Agent Routed Entity
10808 Routing configuration
10809 Routing configuration step
10810 Custom messaging account
10811 Channel Configuration
10812 Channel State Configuration
10813 Provisioning State
10814 AdminAppState
10815 Agent Status history
10816 Power BI Configuration
10817 Authentication Settings
10818 Auth Settings Entry
10819 Quick reply
10820 Entity Routing Context
10821 Channel Capability
10822 Conversation Action
10823 Conversation Action Locale
10824 Conversation Message Block
10825 DeletedConversation
10826 Deprecated Workstream Entity Configuration
10827 Entity
10828 Ongoing conversation (Deprecated)
10829 Live work item event
10830 Work Stream
10831 Masking Rule
10832 Auto block rule
10833 Bot Channel Registration Secret
10834 Omnichannel channel api conversation privilege
10835 Omnichannel channel api message privilege
10836 Channel api method mapping
10837 External context
10838 Flagged spam
10839 Language
10840 Conversation
10843 Context item value
10844 Live Work Item Participant (Deprecated)
10845 Conversation Sentiment
10846 Context variable
10847 Localization
10848 OC Payment Profile
10849 Recording
10850 Omnichannel Request
10851 Rich message
10852 Rich object map
10853 Rule Item
10854 Sentiment daily topic
10855 Sentiment daily topic keyword
10856 Sentiment daily topic trending
10857 Session
10858 Session Participant Event
10859 Session Sentiment
10860 Automated Message
10861 Tag
10862 Geo Location Provider
10863 Omnichannel Configuration
10864 Omnichannel Personalization
10865 Omnichannel Queue (Deprecated)
10866 Omnichannel Sync Config
10867 Operating Hour
10868 Personal quick reply
10869 Personal sound setting
10870 Persona Security Role Mapping
10871 Presence
10872 Provider
10873 RoutingRequest
10874 Search Configuration
10875 Sentiment analysis
10876 Session event
10877 Session participant
10878 Audio File
10879 Sound notification setting
10880 Transcript
10881 UR notification template
10882 UR Notification Template Mapping
10883 User settings
10884 Self service
10891 Agent capacity update history
10892 Bookable Resource Capacity Profile
10893 Work stream capacity profile
10894 Conversation Capacity profile
10895 Agent Capacity Profile Unit
10896 Agent Channel State
10897 Agent Status
10898 Agent Group
10899 Agent Group Language
10900 Agent Group Matching Criteria
10901 Agent Group Membership
10902 Agent Group Region
10903 Agent Language
10904 Agent Matching Criteria
10905 Agent Region
10906 Language Hierarchy
10907 Matching Criteria
10908 Conversation Matching Criteria
10909 Region
10910 Conversation Characteristic
10911 Session Characteristic
10912 Skill Attachment Rule
10913 Attach Skill
10914 Model training details
10915 Training data import configuration
10916 Characteristic mapping
10917 Training record
10918 Skill finder model
10919 Effort estimate
10920 Effort estimation model
10921 Effort model training details
10922 ConversationInsight
10923 Active ICD Extension
10924 Entity-Workstream Map
10925 ICD Extension
10926 msdyn_broadcastmessagebulkactionapiprivilege
10927 msdyn_bulkassigntoqueueapiprivilege
10928 msdyn_bulkforcecloseapiprivilege
10929 Lock Status
10930 msdyn_notifyagentbulkactionapiprivilege
10931 Omnichannel agent assignment custom api privilege
10932 Bulk Action
10933 Conversation Action Item
10934 Conversation Aggregated Insights
10935 Comment
10936 Conversation Participant Insights
10937 Conversation Participant Sentiment
10938 Conversation Question
10939 Conversation Segment Sentiment
10940 Conversation Sentiment
10941 Conversation Signal
10942 Conversation Subject
10943 Conversation Summary Suggestion
10944 Conversation System Tag
10945 Conversation Tag
10946 Recording (Deprecated)
10947 SCI Conversation
10948 Custom Email Highlight
10949 Custom Highlight
10950 Custom Publisher
10951 EnvironmentSettings
10952 UserSettings
10953 Digital assets configuration
10954 File
10955 Tag
10956 Video
10959 CatalogEventStatusConfiguration
10960 Configuration
10961 Trigger
10962 Triggers To Sdk Message Processing Steps
10963 EventParameterMetadata
10964 TrackingContext
10965 Marketing feature configuration
10966 Consent Provider
10967 Consent provider Localization
10968 (Deprecated) Compliance
10969 (Deprecated) Compliance
10970 Compliance profile
10971 Consent
10972 CXP Consent Center Configuration
10973 Consent Provider Default Configuration
10974 Default purpose
10975 Submit Button
10976 Consent System Configuration
10977 (Deprecated) Contact Point Consent
10978 (Deprecated) Contact Point Consent
10979 (Deprecated) Contact Point Consent
10980 Contact Point Consent
10981 Contact Point Settings
10982 CXP Customer Data Mapping
10983 Customer Data Selection
10984 Preference Center
10985 Preference center link
10986 Purpose
10987 Topic
10989 msdynmkt_experimentv2
10990 ACS channel instance
10991 ACS channel instance account
10992 Infobip channel instance
10993 Infobip channel instance account
10994 Link mobility channel instance
10995 Link mobility channel instance account
10996 MockSmsProvider channel instance
10997 MockSmsProvider channel instance account
10998 TeleSign channel instance
10999 TeleSign channel instance account
11000 Twilio channel instance
11001 Twilio channel instance account
11002 Vibes channel instance
11003 Vibes channel instance account
11004 Predefined Placeholder
11005 Metadata Entity Relationship
11006 Metadata Item
11007 Metadata Store State
11008 DigitalSellingActiveTask
11009 DigitalSellingCompletedTask
11010 Sales Tag
11011 Sequence
11012 Sequence Stat
11013 Sequence Target
11014 Sequence Target Step
11015 Sequence Template
11017 sabackupdiagnostic
11018 SABatchRunInstance
11019 salesroutingdiagnostic
11020 SARunInstance
11021 Segment
11022 segmentsetting
11023 Segment property
11024 SegmentsUtil
11025 Assignment Rule
11026 Seller attribute
11027 Seller attribute value
11028 Assignment Map
11029 Sales Assignment Setting
11030 Sales routing run
11032 Extended User Setting
11033 Sales acceleration insights
11034 Sales Acceleration settings
11035 Insight
11036 Work List Suggestion
11037 Work list suggestion source
11038 Work List View Configuration
11039 Work Queue Record
11040 Work Queue Record State
11041 Work list user setting
11042 WQDataSource
11043 Suggestion Assignment Rule
11044 Suggestion Principal Object Access
11045 Suggestion Seller Priority
11046 Data Hygiene Setting Info
11047 Duplicate Detection Plugin Run
11048 Duplicate Lead Mapping
11049 Lead Hygiene Setting
11050 Linked Entity Attribute Validity
11051 Sales provisioning request
11052 SalesOmnichannel Message
11053 Text message template
11054 Data Analytics Admin Settings (Deprecated)
11055 Data Analytics Report
11056 Insights
11057 Sales acceleration reports
11058 Bot user mapping
11060 Bot Session
11061 Context Item Elastic
11062 Timeout Rule
11063 Automated action rules mapping
11064 Channel Profile
11067 Conversation Record
11068 Last message info
11069 Encrypted message setting
11070 Message masking rule
11071 Conversation disposition code map
11072 Disposition Code Category
11073 Live Conversation Counter Condition
11074 OC Disposition Code
11075 Work Stream Bot Mapping
11077 Representative Copilot Setting
11078 Agent Copilot Term
11081 copilot scenario setting
11082 Copilot Skill
11083 Copilot Skill Role
11084 Copilot Starter Prompt
11085 Copilot Summarization Setting
11086 Entity Copilot Configuration
11087 Organization Prompt
11088 msdyn_agentsetting
11089 msdyn_businessprofile
11090 intent
11091 intentattribute
11092 intentattributeset
11093 intentattribute_entity
11094 Intent Config
11095 Intent Context History
11096 intententity
11097 LOB Backfill Status
11098 Line of Business
11099 msdyn_intentfamily_harvestingconfiguration
11100 msdyn_intentfeature_configuration
11101 Intent Group Condition
11102 msdyn_intentharvesting_batchjobstatus
11103 msdyn_intentharvesting_batchjobstatusdetail
11104 msdyn_intentharvesting_provisioning_status
11105 msdyn_intentmetrics
11106 msdyn_intentmetrics_aggregate
11107 msdyn_intentmetrics_jobdata
11108 Intent Playbook
11109 Intent playbook map
11110 Intent Solution Map
11111 msdyn_intentsolution_mappingconfiguration
11112 msdyn_organizationsolutionmap
11113 Case Enrichment
11114 Case follow up and closure configuration
11115 Case sentiment settings
11116 Case Suggestion
11117 Case Suggestion Request Payload
11118 Case Suggestions Data Souce
11119 User Preference For Copilot
11120 Copilot assisted case form fill settings
11121 Copilot Event
11122 Copilot Interaction
11123 Copilot Interaction Data
11124 Copilot knowledge interaction
11125 Copilot Transcript
11126 Copilot Transcript Data
11127 KB Enrichment
11128 Knowledge Article Suggestion
11129 Knowledge Article Suggestion Data Source
11130 Next Action
11131 Service Copilot Plugin
11132 Service Copilot Plugin Action
11133 Service Copilot Plugin Role
11134 Suggestion Interaction
11135 Suggestion request payload
11136 Suggestions Model Summary
11137 Suggestions Setting
11138 msdyn_caseaiprediction
11139 Data Analytics User Customized Report
11140 Data Analytics Dataset
11141 Data Analytics Workspace
11142 Report Bookmark
11143 Agent Resource Forecasting
11144 [Deprecated] Dynamics Customer Service Analytics
11145 Case Topic
11146 Case Topic Setting
11147 Case Topic Summary
11148 Case topic Incident mapping
11149 Case Management Agent analytics
11150 Customer Service historical analytics
11151 Email analytics
11152 Forecast
11153 Knowledge analytics
11154 Model Customization analytics
11155 Real-time analytics for record routing
11156 Forecast Summary and Setting
11157 Keywords Description Suggestion Setting
11158 Bot Variable
11159 Conversation Summary Interaction
11160 Conversation Summary Setting
11161 Conversation Topic
11162 Conversation Topic Setting
11163 Conversation Topic Summary
11164 Conversation topic Conversation mapping
11165 Omnichannel historical analytics
11166 Omnichannel voice historical analytics (preview) (Deprecated)
11167 Omnichannel Realtime analytics
11168 Copilot Analytics
11169 Conversation Analytic
11170 Session Analytics
11171 Evaluation
11172 Evaluation category
11173 Evaluation criteria
11174 Evaluation criteria version
11175 Evaluation Extension
11176 Evaluation Global Config
11177 Evaluation input config
11178 Evaluation localized content
11179 Evaluation Plan
11180 Evaluation Plan Batch
11181 Evaluation Plan Ontrigger Backlog
11182 Evaluation Plan Run
11183 Evaluation question
11184 PA Flow Run Tracker
11185 Sales Research Manager
11186 Engage And Readiness Agent Result V2
11187 SalesAgentConfigurationV2
11188 SalesAgentExecutionConfig
11189 Sales Agent Handover
11190 Sales agent processing state
11191 SalesAgentProfile
11192 Sales agent run
11193 Trigger Sales Agent
11194 Account Research Agent Trigger
11195 Account Research Result
11196 Competitor Research Agent Trigger
11197 Summary Synthesizer Input
11198 summarysynthesizeroutput (Deprecated)
11199 Lead Agent Result
11200 Lead Delink Result
11201 Lead Email Extension
11202 Outreach Agent Result
11203 Outreach Trigger Agent
11204 Qualification Agent Trigger
11205 Sales Agent Configuration
11206 SalesAgentUsage
11207 Stakeholder Research Output
11208 Summary Synthesizer Output
11209 Summary Synthesizer Agent Trigger
11210 Target Customer Profile Prefill Agent Result
11211 TargetCustomerProfilePrefillAgentTrigger
11212 Web Research Agent Trigger
11213 Engage And Readiness Agent Result
11214 DCA Engage Agent Result
11215 Opportunity Ranker Mapping
11216 Opportunity Research Agent Trigger
11217 Opportunity Research Indicator
11218 Opportunity Research Result
11219 Opportunity Research User Interactions
11220 RCS Watermark
11358 Actual
11359 Client Extension
11360 Requirement Characteristic
11361 Requirement Group
11362 Configuration
11363 Booking Setup Metadata
11364 Bookable Resource Association
11365 Booking Alert
11366 Booking Alert Status
11367 Booking Change
11368 Booking Rule
11369 Business Closure
11370 Organizational Unit
11371 Priority
11372 Requirement Organization Unit
11373 Requirement Relationship
11374 Requirement Resource Category
11375 Requirement Resource Preference
11376 Requirement Status
11377 Resource Requirement
11378 Resource Requirement Detail
11379 Resource Territory
11380 Schedule Board Setting
11381 Scheduling Parameter
11382 System User Scheduler Setting
11383 Fulfillment Preference
11384 Time Group Detail
11385 Transaction Origin
11386 Work Template
11387 Optimization Request
11388 Requirement Change
11389 Requirement Dependency
11390 Scheduling Feature Flag
11391 Scheduling Scope
11392 channel
11393 Scenario
11394 Azure notification hub
11395 Channel instance secret
11396 Survey Answer Option
11397 Survey Response
11398 Survey Response Value
11399 Chat Widget Language(deprecated)
11400 Chat Widget
11401 Live Chat Context
11402 Chat Widget Location
11403 Localized Survey Question (Deprecated)
11404 Survey Question Sequence
11405 Survey Question
11406 Web Engagement Ruleset
11407 Web Engagement Ruleset Config
11408 Web Engagement Ruleset Revision
11409 Web Engagement Site Area
11410 Communication Provider Setting
11411 Communication Provider Setting Entry
11412 Phone Number
11413 Carrier
11414 Custom Neural Voice
11415 SMS Number settings
11416 SMS Engagement Context
11417 SMS Number
11418 SMS Setting Secret
11419 Facebook Engagement Context
11420 Facebook Application
11421 Facebook Page
11422 Custom Messaging Engagement Context
11423 LINE Engagement Context
11424 Custom messaging channel
11425 LINE account
11426 Twitter account
11427 Twitter handle
11428 WeChat account
11429 WhatsApp account
11430 WhatsApp number
11431 Twitter Engagement Context
11432 WeChat Engagement Context
11433 WhatsApp Engagement Context
11434 Apple messages for business account
11435 Apple messages for business engagement context
11436 OC Apple Pay Entity
11437 Google's Business Messages agent account
11438 Google's Business Messages partner account
11439 Google's Business Messages engagement context
11440 Twitter Handle Provisioning Status
11441 OC Twitter Handle Secret
11442 Microsoft Teams account
11443 (Deprecated)Teams Engagement Context
11444 Teams Engagement Context
11445 External Security Setting
11446 Gatekeeper Engagement Context
11447 Phone Call Engagement Context
11448 Phone Music
11449 Voice
11450 Voice Channel Language Setting
11451 Voice Channel Setting
11452 Voicemail
11453 Voice channel organization setting
11454 Voice workstream V2 migration status
11455 Conversation Attribute
11456 Proactive Delivery
11457 Proactive Delivery Attribute
11458 Proactive Delivery Batch
11459 Proactive Engagement Configuration
11460 Proactive Engagement Configuration Attribute
11461 Proactive Engagement Configuration Status
11462 Proactive Engagement Message Template
11463 Proactive Engagement Planner Configuration
11464 Proactive Engagement Configuration Characteristic
11465 Outbound Configuration
11466 Outbound message
11467 Adaptation Build
11468 Adaptation Model
11469 Adaptation Profile
11470 Adaptation Profile Settings
11471 Adaptation Tag

One-to-Many relationships

These relationships are one-to-many. Listed by SchemaName.

msdyn_bookingalert_sla_slaid

Many-To-One Relationship: msdyn_bookingalert msdyn_bookingalert_sla_slaid

Property Value
ReferencingEntity msdyn_bookingalert
ReferencingAttribute slaid
ReferencedEntityNavigationPropertyName msdyn_bookingalert_sla_slaid
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: UseCollectionName
Group: Details
Label:
MenuId: null
Order: 10001
QueryApi: null
ViewId: 7f15e2bb-305a-468f-9af7-be865755a984

msdyn_bookingalert_sla_slainvokedid

Many-To-One Relationship: msdyn_bookingalert msdyn_bookingalert_sla_slainvokedid

Property Value
ReferencingEntity msdyn_bookingalert
ReferencingAttribute slainvokedid
ReferencedEntityNavigationPropertyName msdyn_bookingalert_sla_slainvokedid
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order:
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_ocoutboundmessage_sla_slaid

Many-To-One Relationship: msdyn_ocoutboundmessage msdyn_ocoutboundmessage_sla_slaid

Property Value
ReferencingEntity msdyn_ocoutboundmessage
ReferencingAttribute slaid
ReferencedEntityNavigationPropertyName msdyn_ocoutboundmessage_sla_slaid
IsCustomizable False
AssociatedMenuConfiguration AvailableOffline: True
Behavior: UseCollectionName
Group: Details
Label:
MenuId: null
Order: 10001
QueryApi: null
ViewId: 7f15e2bb-305a-468f-9af7-be865755a984

msdyn_ocoutboundmessage_sla_slainvokedid

Many-To-One Relationship: msdyn_ocoutboundmessage msdyn_ocoutboundmessage_sla_slainvokedid

Property Value
ReferencingEntity msdyn_ocoutboundmessage
ReferencingAttribute slainvokedid
ReferencedEntityNavigationPropertyName msdyn_ocoutboundmessage_sla_slainvokedid
IsCustomizable False
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order:
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_ocvoicemail_sla_slaid

Many-To-One Relationship: msdyn_ocvoicemail msdyn_ocvoicemail_sla_slaid

Property Value
ReferencingEntity msdyn_ocvoicemail
ReferencingAttribute slaid
ReferencedEntityNavigationPropertyName msdyn_ocvoicemail_sla_slaid
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: UseCollectionName
Group: Details
Label:
MenuId: null
Order: 10001
QueryApi: null
ViewId: 7f15e2bb-305a-468f-9af7-be865755a984

msdyn_ocvoicemail_sla_slainvokedid

Many-To-One Relationship: msdyn_ocvoicemail msdyn_ocvoicemail_sla_slainvokedid

Property Value
ReferencingEntity msdyn_ocvoicemail
ReferencingAttribute slainvokedid
ReferencedEntityNavigationPropertyName msdyn_ocvoicemail_sla_slainvokedid
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order:
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

See also

Dataverse table/entity reference
Dataverse Web API Reference
sla

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